Refund policy
At [pickzio.store], we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help with returns, replacements, exchanges, and refunds in accordance with this policy and applicable Indian law.
If you have any questions, contact us at [pickzio.store@gmail.com].
1. Return Eligibility
You may request a return within [10 DAYS] of receiving your order if the product:
- Is unused and in eligible condition.
- Is returned with its original packaging, tags, accessories, and documentation where applicable.
- Has not been damaged through misuse, improper handling, or normal wear and tear.
- Can be verified as purchased from [pickzio.store].
Some products may have additional product-specific return conditions, which will be disclosed on the relevant product page or at checkout.
Proof of purchase/order information may be required.
Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable Indian law.
2. Return Timeframe
Return requests must be submitted within:
[X DAYS] days of delivery
To request a return, email us at [pickzio.store@gmail.com] with:
- Your order number
- Name used for the order
- Product you want to return
- Reason for the return
- Photos or other information if requested
Requests submitted after [10 DAYS] may not be accepted unless required by applicable law.
3. How to Start a Return
Step 1 — Contact Us
Email [EMAIL ADDRESS] with your order details and reason for the return.
Step 2 — Return Approval
We'll review your request and let you know whether the product is eligible for return.
If approved, we'll provide return instructions, including the return address and shipping method.
Step 3 — Send the Product
Pack the product securely using its original packaging where reasonably possible and send it according to our instructions.
Step 4 — Inspection
Once received, we may inspect the product to confirm that it meets the applicable return conditions.
Step 5 — Refund, Replacement, or Exchange
Once your return is approved, we'll process the appropriate solution.
4. Refunds
If your return is approved, your refund will generally be processed within:
[REFUND PROCESSING TIME]
Refunds will normally be issued using the original payment method where reasonably possible.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
You will receive confirmation when the refund has been initiated.
5. Exchange Options
Where available, we may offer an exchange for:
- A different size
- A different color
- The same product
- Another eligible variant
Exchange availability depends on stock.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution in accordance with applicable law.
Exchange request timeframe: [10 DAYS]
Contact [pickzio.store@gmail.com] to request an exchange.
6. Damaged, Defective, or Incorrect Products
We want you to receive your order in proper condition.
If your product arrives:
- Damaged
- Defective
- Incorrect
- Missing important components
- Materially different from what you ordered
please contact us at [pickzio.store@gmail.com] within [10 DAYS] of delivery.
Please provide:
- Order number
- Description of the issue
- Photos or video where reasonably necessary
- Photos of the packaging if the product arrived damaged
We'll review the issue and, where appropriate, arrange a replacement, repair, exchange, refund, or other remedy in accordance with applicable law.
For products covered by a manufacturer's warranty, additional warranty terms may apply.
7. Non-Returnable Items
For legitimate operational, hygiene, safety, personalization, or other applicable reasons, certain products may not be eligible for return.
These may include:
- Personalized or customized products
- Products specifically identified as non-returnable
- Products that cannot reasonably be returned for hygiene or safety reasons after opening, where legally permitted
- Digital products or downloadable items, where applicable
- Gift cards, where applicable
- Products damaged through misuse or improper handling
Important
Any non-returnable status will be communicated clearly where applicable.
Nothing in this section removes mandatory consumer rights or remedies under applicable Indian law.
8. Return Shipping Costs
Change-of-mind returns
For eligible returns made because you changed your mind or no longer want the product:
Return shipping cost: [CUSTOMER PAYS / STORE PAYS / FREE RETURNS]
Damaged, defective, or incorrect products
If we determine that you received a damaged, defective, or incorrect product:
Return shipping cost: [STORE PAYS / OTHER ARRANGEMENT]
Where we provide a prepaid return label, we'll explain how to use it when your return is approved.
9. Products Damaged After Delivery
We generally cannot accept returns for products damaged after delivery due to:
- Accidents
- Improper use
- Failure to follow product instructions
- Unauthorized modifications
- Normal wear and tear
This does not affect any rights you may have under applicable law or a valid product warranty.
10. Refund Deductions
Where permitted by applicable law, refunds may be adjusted for:
- Non-refundable charges that were clearly disclosed
- Return shipping costs where the customer is responsible
- Damage or loss in value caused by handling beyond what is reasonably necessary to inspect the product
We will not make deductions that are prohibited by applicable law.
11. Refunds for Cancelled Orders
If an eligible order is cancelled before shipment, we will process any applicable refund according to our cancellation policy and applicable law.
Once an order has been shipped, it may need to be handled through our normal return process.
12. Late or Missing Refunds
If you've been told that your refund has been processed but you haven't received it, please:
- Check your original payment account.
- Contact your bank or payment provider.
- If the refund is still missing, contact us at [pickzio.store@gmail.com].
Please include your order number and refund confirmation, if available.
13. Return Address
Approved returns should be sent only to the return address provided by our customer-service team.
Return Address:
[hyderabad,rakshapuram]
Do not send a return to the business address unless we specifically instruct you to do so.
14. Contact Us
We're here to make the return process as straightforward as possible.
[PICKZIO.STORE]
Email: [pickzio.store@gmail.com]
Phone: [8801910386]
Business Address: [india,hyderabad]
Customer Support
Hours: [24]
Typical response time: [10 BUSINESS DAYS]
When contacting us, please include your order number so we can locate your purchase quickly.